Politique d’expédition
Shipping Policy
Order Processing & Crafting Time
At Velora, we are committed to providing you with high-quality, precision-crafted eyewear. Since all lenses must be assembled by hand, our processing time is longer than standard retail:
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Custom Optical Processing: Please allow 14 days for our optical specialists to precision-grind, polish, and quality-check your lenses before shipment.
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Order Cut-off: Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods & Delivery Time
We primarily use USPS for our final delivery to ensure reliable service across the United States.
| Country / Region | Order Value | Shipping Method | Delivery Time (Including Processing) | Shipping Fee |
| United States | $0 - $30 | USPS Standard | 14-18 Days | $5 |
| United States | $30.00+ | USPS Standard | 14-18 Days | FREE |
- Total Estimated Delivery: From the moment you place your order to arrival at your door, please expect approximately 18 days (Processing 14 days + Transit 4 days).
- Tracking: Once your order is handed over to USPS, you will receive a shipping confirmation email with a tracking number.
The following shipping policy applies to international markets.
| Country / Region | Order Value | Shipping Method | Delivery Time (Including Processing) | Shipping Fee |
|
Canada、UK、European Union、Australia、Japan and Koera |
$0 - $30 | International Shipping | 14-18 Days | $5 |
|
Canada、UK、European Union、Australia、Japan and Koera |
$30.00+ | International Shipping | 14-18 Days | FREE |
- Total Estimated Delivery: From the moment you place your order to arrival at your door, please expect approximately 18 days (Processing 14 days + Transit 4 days).
- Tracking: Once your order is handed over to local carrier you will receive a shipping confirmation email with a tracking number.
Shipping Restrictions & Liability
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Shipping fees are non-refundable.
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Address Accuracy: We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.
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Delivery Liability: In accordance with our Terms of Service, Velora™ is not responsible for packages marked as "Delivered" by the carrier but reported as lost or stolen.
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P.O. Boxes: We currently do not ship to P.O. Boxes or APO/FPO addresses to ensure secure delivery.
Taxes & Duties
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Sales Tax: U.S. sales tax will be automatically calculated at checkout based on your shipping address.
Contact & Support
For any questions regarding your shipment or to track your order status, please contact our support team:
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Email: service@velora-glasses.com