Shipping Policy
Order Processing & Crafting Time
At Velora, we are committed to providing you with high-quality, precision-crafted eyewear. Since all lenses must be assembled by hand, our processing time is longer than standard retail:
- Custom Optical Processing: Please allow 7 days for our optical specialists to precision-grind, polish, and quality-check your lenses before shipment.
- Delivery：Once your lenses have been finished, we will ship them to you via USPS, and they should arrive in about 3 days.
- Order Cut-off: Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods & Delivery Time
We primarily use USPS for our final delivery to ensure reliable service across the United States.
| Country / Region | Order Value | Shipping Method | Delivery Time (Including Processing) | Shipping Fee |
| United States | $0 - $30 | USPS Standard | 10-14 Days | $5 |
| United States | $30.00+ | USPS Standard | 10-14 Days | FREE |
- Total Estimated Delivery: From the moment you place your order to arrival at your door, please expect approximately 10 days (Processing 7 days + Transit 3 days).
- Tracking: Once your order is handed over to the USPS, you will receive a shipping confirmation email with a tracking number.
The following shipping policy applies to international markets.
| Country / Region | Order Value | Shipping Method | Delivery Time (Including Processing) | Shipping Fee |
|
Canada、UK、European Union、Australia、Japan and Koera |
$0 - $30 | International Shipping | 14-18 Days | $5 |
|
Canada、UK、European Union、Australia、Japan and Koera |
$30.00+ | International Shipping | 14-18 Days | FREE |
- Total Estimated Delivery: From the moment you place your order to arrival at your door, please expect approximately 18 days (Processing 14 days + Transit 4 days).
- Tracking: Once your order is handed over to the local carrier, you will receive a shipping confirmation email with a tracking number.
Shipping Restrictions & Liability
- Shipping fees are non-refundable.
- Address Accuracy: We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.
- Delivery Liability: In accordance with our Terms of Service, Velora is not responsible for packages marked as "Delivered" by the carrier but reported as lost or stolen.
- P.O. Boxes: We currently do not ship to P.O. Boxes or APO/FPO addresses to ensure secure delivery.
Taxes & Duties
- Sales Tax: U.S. sales tax will be automatically calculated at checkout based on your shipping address.
Contact & Support
For any questions regarding your shipment or to track your order status, please contact our support team:
- Email: service@velora-glasses.com