# Shipping Policy

### **Order Processing & Crafting Time**

At Velora, we are committed to providing you with high-quality, precision-crafted eyewear. **Since all lenses must be assembled by hand,** our processing time is longer than standard retail:

-   **Custom Optical Processing:** Please allow **7 days** for our optical specialists to precision-grind, polish, and quality-check your lenses before shipment.
-   **Delivery：**Once your lenses have been finished, we will ship them to you via USPS, and they should arrive in about **3 days.**
-   **Order Cut-off:** Orders placed on weekends or public holidays will begin processing on the next business day.

### **Shipping Methods & Delivery Time**

We primarily use **USPS** for our final delivery to ensure reliable service across the United States.

**Country / Region**

**Order Value**

**Shipping Method**

**Delivery Time (Including Processing)**

**Shipping Fee**

**United States**

**$0 - $30**

USPS Standard

10-14 Days

**$5**

**United States**

**$30.00+**

USPS Standard

10-14 Days

**FREE**

-   **Total Estimated Delivery:** From the moment you place your order to arrival at your door, please expect approximately **10 days** (Processing 7 days + Transit 3 days).
-   **Tracking:** Once your order is handed over to the USPS, you will receive a shipping confirmation email with a tracking number.

The following shipping policy applies to **international markets.**

**Country / Region**

**Order Value**

**Shipping Method**

**Delivery Time (Including Processing)**

**Shipping Fee**

**Canada、UK、European Union、Australia、Japan and Koera**

**$0 - $30**

International Shipping

14-18 Days

**$5**

**Canada、UK、European Union、Australia、Japan and Koera**

**$30.00+**

International Shipping

14-18 Days

**FREE**

-   **Total Estimated Delivery:** From the moment you place your order to arrival at your door, please expect approximately **18 days** (Processing 14 days + Transit 4 days).
-   **Tracking:** Once your order is handed over to the local carrier, you will receive a shipping confirmation email with a tracking number.

### **Shipping Restrictions & Liability**

-   **Shipping fees** are non-refundable.
-   **Address Accuracy:** We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.
-   **Delivery Liability:** In accordance with our Terms of Service, **Velora** is not responsible for packages marked as "Delivered" by the carrier but reported as lost or stolen.
-   **P.O. Boxes:** We currently do not ship to P.O. Boxes or APO/FPO addresses to ensure secure delivery.

### **Taxes & Duties**

-   **Sales Tax:** U.S. sales tax will be automatically calculated at checkout based on your shipping address.

### **Contact & Support**

For any questions regarding your shipment or to track your order status, please contact our support team:

-   **Email:** service@velora-glasses.com

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> Source: [VELORA](https://velora-glasses.com/pages/shipping-policy)